106. Leading From the Middle – The Hardest Job in Hospitality

Ever feel like you’re torn between two worlds at work—juggling guest satisfaction and business performance, team morale and P&L?If you’re a wellness leader in a hotel, chances are you’re leading from the middle. And that is, hands down, one of the toughest roles in the industry.Today, I share what it’s really like to stand in that space—and why it’s not about your competence, it’s about your positioning.In this episode, you’ll learn:→ Why “the middle seat” feels so heavy – and why the problem isn’t you, it’s the structure.→ How to recognise the invisible influence you already have – and how to translate it into language your GM and Director of Finance can act on.→ Why trying to change everything leads to burnout – and what to do instead to create one big win (that builds trust with your team and your boss)_______Are you ready to take wellness to the next level?Here are 2 ways I can help:1️⃣  WHO: Wellness directors who want to join 1% of wellness leaders📌 WHAT: The Wellness Asset AcademyA 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.→  Join the waitlist here.2️⃣  WHO: Owners of small, independent hotels with a strong wellbeing focus📌 WHAT: Asset Builder MentorshipExclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.→  Become a steward of true hospitality.💡 Why work with me? I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.✅ #1 best-selling author, global wellness expert ✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific ✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas ✅ Interviewed over 150+ hoteliers worldwide