#106 Leveraging Machine Learning and NLP for Conversational AI

Today, Felipe has a few guests at the Data Science Melbourne Meet-Up Group. Former guest Prashant Natarajan and Romina Sharifpour share about their work with conversational AI. Later, Nic Ryan shares his story and tips for getting started in data science. Prashant starts by giving some background on the development and basics of NLP. We have made progress with deep learning and bringing machines closer to understanding human language, but it isn’t easy. Humans have a hard enough time understanding each other. What we are asking machines to do is analyze tone, find nouns, and recognize different languages. We already have things like voice to text and smart speakers, but NLP's ultimate goal is for a bot to have a conversation. True NLP is a combination of natural language understanding and language generation. Enjoy the show! We speak about: [00:10] Introduction & welcome guests [06:45] Basics of NLP & customer service [17:45] Cleaning data and data processing [27:30] Key takeaways from an NLP conventional AI project [42:20] Q&A with Romina and Prashant [51:50] Meet Nic Ryan [53:50] Nic’s start in data science [75:00] Nic’s tips and lessons learned [80:00] The future of machine learning Resources: Data Science Melbourne Meet-Up Group Prashant Natarajan on LinkedIn Romina Sharifpour on LinkedIn Nic Ryan on LinkedIn Check out books from Manning Publications, use code poddatafuturology19 for a 40% discount. Quotes: “When you ask computers to do NLP you are asking them to do something that is the holy grail of machine learning.” “If we don’t make the human's job easier by using NLP then we have to ask ourselves, what the heck are we doing?” “You have to think about what your audience wants, not just what you are interested in” “Consulting is like dating, you meet a lot of people, and there’s a lot of rejection.” Thank you to our sponsors: Fyrebox - Make Your Own Quiz! RMIT Online Master of Data Science Strategy and Leadership Gain the advanced strategic, leadership and data science capabilities required to influence executive leadership teams and deliver organization-wide solutions. We are RUBIX. - one of Australia’s leading pure data consulting companies delivering project outcomes for some of the world’s leading brands. Visit online.rmit.edu.au for more information And as always, we appreciate your Reviews, Follows, Likes, Shares and Ratings. Thank you so much for listening. Enjoy the show!