#106 Metrics That Matter Across Sales, Marketing & CS - with Sarabeth Scott, SalesOps at Camber Partners

Sarabeth Scott joins Janis and Philipp to break down what great board reporting actually looks like — and which metrics boards really care about across Sales, Marketing, and Customer Success. Drawing from her experience as a RevOps leader at companies like Camunda, Talkwalker, and Upkeep, and her recent move into growth equity, Sarabeth shares a practical framework built around the questions boards consistently ask.The conversation focuses on consistency, context, and why RevOps is uniquely positioned to connect metrics, narrative, and strategy at the board level.We cover: Why board reporting should be built around questions — not dashboards The importance of consistency in board metrics and reporting formats Core sales questions boards care about: hitting targets, future performance, and efficiency How to think about pipeline coverage beyond generic “3–5x” rules Quota attainment, capacity planning, and average rep productivity Why CAC payback, GRR, and NRR matter more than ever Marketing metrics that matter at board level: pipeline generation, quality, and efficiencySarabeth Scott on LinkedIn: https://www.linkedin.com/in/sbscott/Weflow: https://getweflow.comRevOps Chat Community: https://getweflow.com/communityRevOps Resources: https://getweflow.com/revopsJanis on LinkedIn: https://www.linkedin.com/in/janiszechPhilipp on LinkedIn: https://www.linkedin.com/in/philippstelzerChapters: (00:00:00) Intro & Meet Sarabeth (00:01:30) From Operator to Growth Equity (00:03:15) Why Board Reporting Is a RevOps Problem (00:04:50) Consistency, Narrative & Board Expectations (00:07:40) Sales Metrics: Targets, Pipeline & Forecasting (00:11:00) Pipeline Coverage: Context Matters (00:13:50) Quota Attainment, Capacity & Rep Productivity (00:18:50) Retention, NRR & Expansion Economics (00:21:30) Marketing Metrics Boards Actually Care About (00:25:20) Outbound, Pipeline Sources & Segmentation (00:28:45) Customer Success Metrics & Health Scores (00:31:00) Why NPS Is Easy to Game (00:32:10) The Strategic Role of RevOps in Board Reporting (00:35:50) Data Foundations, AI & Final Takeaways (00:36:30) Recommendation & Closing