107. How To Apologise Professionally

As much as we would like, sometimes we have admit responsibility and say sorry when things go wrong. Maybe it is a client, customer, colleague or boss. How do you approach this situation in English? And how can you do it in the most professional way? In this episode I give you concrete phrases that you can use to give a genuine and professional apology at work. Give the apologyOffer a reflectionSolution for the futureP.S I've focused on phrases to use when speaking rather than writing so, please bear that in mind. There are different phrases we would use for apologising in writing and when saying it to someone's face.Enjoy! Love the podcast? Become a free memberWant to support the podcast? Buy me a coffee LINKEDIN Say hello and follow me hereJOIN MY FRIDAY NEWSLETTER written summary from each episode plus extra tips I don't share on the podcast  INTERESTED IN COACHING? Register interest to be informed of future places on my 1-1 programmeTRANSCRIPTS in-depth review of the episode content THIS PODCAST IS MADE POSSIBLE BY FANTASTIC SUPPORTERS. WANT TO BECOME A SUPPORTER TOO? YouTube @annabusinessenglish