#108 Nordstrom sets the standard for customer experience. Again and again.

Nordstrom is known for offering a great customer experience, and they manage to continue offering exceptional experiences even as customer needs change in our constantly transforming world. To learn how Nordstrom stays ahead of disruption and their customers’ changing needs, we sit down with Senior Vice President of Customer Experience Shea Jensen, who was recently honored at the NRF Foundation Gala as a Disruptor on the List of People Shaping Retail's Future. Learn more at retailgetsreal.com.

Episode metadata supplied by the publisher feed · Published Mar 4, 2019

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#108 Nordstrom sets the standard for customer experience. Again and again.

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