#109 Le parole che non devi dimenticare mai

from Customer Service Culture · host Paolo FABRIZIO

Errare è umano, ma negare l'evidenza di fronte ad un cliente è un errore imperdonabile. Prendendo spunto da una sua recente customer experience, Paolo Fabrizio offre indicazioni pratiche per rispondere a lamentele in modo efficace.↓

Episode metadata supplied by the publisher feed · Published Jul 26, 2017

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#109 Le parole che non devi dimenticare mai

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