#109 Le parole che non devi dimenticare mai

What this episode covers

Errare è umano, ma negare l'evidenza di fronte ad un cliente è un errore imperdonabile. Prendendo spunto da una sua recente customer experience, Paolo Fabrizio offre indicazioni pratiche per rispondere a lamentele in modo efficace.↓

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How long is this episode of Customer Service Culture?

This episode is 12 minutes long.

When was this Customer Service Culture episode published?

This episode was published on July 26, 2017.

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