109 - Micro Living: The Moment Someone Stops Recommending You

Ronald Harrington https://www.linkedin.com/in/ronaldharrington/ explores how trust and relationship management impact resident advocacy in multifamily housing, emphasizing the importance of curiosity and understanding to maintain strong supporter relationships.In this micro episode:- The fragility of resident advocacy- The importance of trust and relationship management- How to recover from lost resident support- The role of curiosity in customer relationships- Impact of policy enforcement on resident trust- Strategies to prevent losing top advocatesChapters00:00 Introduction to Micro Living and Advocacy03:48 The Fragility of Trust in Multifamily Living06:36 Building Relationships Through Curiosity09:41 Conclusion: Advocates vs. Critics🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!