11.14 Creating Loyalty For Life with Crystal D'Cunha

Crystal D’Cunha is the driving force behind the World's #1 Leadership Training Certification; Customer Experience Mastery! Crystal is an award-winning entrepreneur, international keynote speaker, and CX thought leader who has spent nearly two decades in the corporate world directing, coaching and leading sales forces valued at more than $100 million. She is the charismatic force behind the world's #1 Leadership training program, Customer Experience Mastery.  Her certification through the Disney Institute, Tony Robbins, and the John Maxwell Institute and her real-world experience has led her to her current role as President and CEO of The INSIDE View, Inc.; a Customer Experience Design Firm, Specializing in Design thinking, Leadership training, Employee engagement and Diversity, Equity and Inclusion. In addition to her passion for Customer Experience Design, Crystal contributes to her community as a founding member of Women in CX, A Director on the CXPA Toronto Board,  is the Chair of GroYourBiz Niagara, and is the President of the Ad & Sales Association. Crystal’s methodology of  Igniting Leaders, Exciting Employees and Delighting Customers has allowed her to help organizations across the globe see outstanding results in employee engagement, productivity, and customer satisfaction!