11/15/23: A two-pronged approach to CX at GSA; applying agile to your agency’s people problems; the OMB/OPM partnership takes off

A reorg is complete inside the Federal Acquisition Service at the General Services Administration. The Commissioner of FAS, Sonny Hashmi, told you about it on the Nov. 1st Fed Gov Today podcast (if you missed it, you can listen on demand at FedGovToday.com). At ELC 2023, Laurie MacNamara, Chief Customer Officer at TTS within FAS, says the position TTS has, and she has within it, are unique.Agile development has taken over as the development method of choice for IT management projects in government. But the techniques of agile… aren’t limited to tech. At ELC 2023, Arianne Gallgher-Welcher, Executive Director for the Department of Agriculture Digital Service, says her team is applying agile concepts to change management too.The Federal CIO, Clare Martorana, says the Office of Management and Budget and the Office of Personnel Management are partnering to stock federal agencies with the people they need. At ELC 2023, I asked the Director of OPM, Kiran Ahuja, about OPM’s role in that partnership.