11: Always ask for Feedback

Episode 11 of the The Digital Tourism Show podcast, hosted by Chris Torres, titled "11: Always ask for Feedback" was published on September 10, 2017 and runs 0 minutes.

September 10, 2017 ·0m · The Digital Tourism Show

0:00 / 0:00

Summary

When it comes to customer feedback replying to good and negative reviews is vitally important. Why? Well customers will read between 6 and 12 reviews before booking a hotel or a tour. 87% of people also think an appropriate response to a bad review improved their impression of that business. Put trust in your products and don't be afraid to ask for feedback. People will happily share their experience with your company if they were satisfied, and if they weren't, at least you are aware and you can quickly make changes. Plus, writing an empathetic and be-spoke answer to a bad review shows that you really value your customer’s opinion. A fault confessed is half redressed.

Episode Description

DigiTourShow #011

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