11 AMEC - Presentando a Grupo Coppel. Asociado AMEC.

What this episode covers

En este capítulo del podcast escucharás a la Directora de la AMEC, Marta Santiago junto con Ruby Verdugo, Gerente Nacional de la Evaluación de la Experiencia del Cliente en Grupo Coppel con más de 20 años de experiencia en el impulso de la Centricidad del Cliente, enfocada tanto en la evaluación de la calidad, como en la mejora del servicio y la experiencia de los Clientes Internos y Externos de diversas empresas del sector retail y financiero. En este nuevo capítulo, Ruby nos presentan qué es Grupo Coppel y su desarrollo en el mundo del CX hablando sobre acciones y visión del CX en Latam, tendencias e innovaciones a implementar para tener una excelente Experiencia de Cliente. Escuchanos en Spotify, Apple Podcast, Google podcast y iVoox. Siguenos en: LinkedIn: https://www.linkedin.com/company/amec-m%C3%A9xico/ Facebook: https://www.facebook.com/AMECMex?mibextid=LQQJ4d ¡Forma parte de la Familia AMEC! https://amecmexico.com/socio/

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Frequently Asked Questions

How long is this episode of El Podcast de Experiencia del Cliente?

This episode is 15 minutes long.

When was this El Podcast de Experiencia del Cliente episode published?

This episode was published on October 13, 2023.

What is this episode about?

En este capítulo del podcast escucharás a la Directora de la AMEC, Marta Santiago junto con Ruby Verdugo, Gerente Nacional de la Evaluación de la Experiencia del Cliente en Grupo Coppel con más de 20 años de experiencia en el impulso de la...

Can I download this El Podcast de Experiencia del Cliente episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.