#11 Carolyn Mooney: DecisionOps, Testing, and Iterative Development

In this episode of the Decision Intelligence Lab podcast, hosts Vijay Mehrotra and Michael Watson discuss the concept of DecisionOps with Carolyn Mooney, Co-Founder & CEO of Nextmv. They discuss the evolution of decision-making systems, the importance of simulation and testing, and how to build trust within organizations. Carolyn shares insights on hierarchical optimization, the responsibilities of different roles in decision systems, and the latest trends in decision-making technologies, including the impact of generative AI. The conversation emphasizes the need for clear communication and collaboration between technical teams and operational users to enhance decision-making processes.Chapters0:00 - Preview0:38 - Meet Carolyn Mooney 1:38 - What is DecisionOps?3:44 - The Journey of Nextmv6:20 - Applications of DecisionOps in Various Industries8:30 - Simulation and Testing in DecisionOps12:37 - Building Trust Through Testing and User Interaction14:40 - Hierarchical Optimization and Decision Making18:21 - Ownership and Responsibilities in DecisionOps22:11 - Working on the Product With Clients31:28 - Trends in Decision-Making Technologies33:54 - Final Thoughts and ResourcesTakeaways* Decision Ops is essential for getting decisions live in organizations.* Simulation helps in understanding the impact of decisions.* Testing capabilities should be integrated with CI/CD platforms.* Hierarchical optimization allows for balancing cost and service levels.* Ownership of decision-making processes should involve operational teams.* Prototyping and user feedback are key to successful decision systems.Follow the showApple: ⁠https://podcasts.apple.com/in/podcast/the-decision-intelligence-lab/id1811085064⁠Spotify: ⁠https://open.spotify.com/show/0lFoAVKqJHTYSZNpeN61ou?si=0ae973aab0174b3b⁠Connect with guestCarolyn Mooney: ⁠https://www.linkedin.com/in/carolyn-m-mooney/Nextmv: https://www.nextmv.io/Connect with hostsProf. Vijay Mehrotra (University of San Francisco): ⁠https://www.linkedin.com/in/vijay-mehrotra-ba9498/⁠Prof. Michael Watson (Northwestern University): ⁠https://www.linkedin.com/in/michael-watson-07600a1⁠About the podcastThe Decision Intelligence Lab podcast delivers real-world insights for data professionals, business leaders, and anyone seeking to leverage data & AI for smarter decision-making & successful business outcomes.For business inquiries, email at ⁠[email protected]⁠