#11 Customer Success Ops - Marcus Bening, RevOps at Benin...

What this episode covers

In today's episode, you’ll learn everything you need to know about Customer Success Ops. You’ll get insights in the measurability, the roadmap and the work with customers - including helpful tips about who is a good customer and who is not. What you’ll learn in this episode: How to measure brand awareness in RevOps How to succeed at Customer Success Ops/Work with customers How did the ideal customer profile change over the last months (ToFu & MoFu) You can find more information about Marcus here: https://www.linkedin.com/in/marcusbe/ RevOps Letter: https://www.getweflow.com/revopsletter Janis on LinkedIn: https://www.linkedin.com/in/philippstelzer/ Philipp on LinkedIn: https://www.linkedin.com/in/janiszech/ Weflow: https://www.getweflow.com/ Marker: (00:00:00) Introduction/What has changed in your work in the last 18 months? (00:07:48) Good to know: Customer Success Ops / Who is a good customer? (00:19:43) Top of the Funnel: How did the ideal customer profile change? (00:24:27) Outbound, Buyer, Challenges in 2023 (00:30:39) How can RevOps measure brand awareness?

Share this episode

Similar Episodes

MASKED BALL

Aug 3, 2025 ·4m

KING OF MY CASTLE

Aug 3, 2025 ·3m

Similar Podcasts

Destination Cosmo Travel Podcast HD: Rick Steves Europe like Video Podcast, We Bring You to Beautiful Places in HD! Jason Diaz: Filmmaker, Traveler, Foodie, Podcast Host Destination Cosmo Travel Podcast is a Rick Steves Europe like Video Podcast. We bring you to Beautiful Places in HD! We cover Food like we're part of Food Network! Our podcast brings Serial, This American Life, Stuff You Should Know, Radio Lab like production to Travel Video Podcast! Whether you are a Pro Traveler, an Amateur Traveler, or even a Disney Podcast Radio Show Lover, we think we can show you a thing or two! So join Jason and Michelle and you may experience National Geographic Type Wanderlust! Dont forget to leave us a review! It will really help us out! Rania Awaad Muslim Central Dr. Rania Awaad M.D., is a Clinical Associate Professor of Psychiatry at the Stanford University School of Medicine where she is the Director of the Stanford Muslim Mental Health & Islamic Psychology Lab as well as Stanford University’s Affiliate Chaplain. In the community, she serves as the Executive Director of Maristan.org, a holistic mental health nonprofit serving Muslim communities, and the Director of The Rahmah Foundation, a non-profit organization dedicated to educating Muslim women and girls. In addition, she is faculty of Islamic Psychology at Cambridge Muslim College and The Islamic Seminary of America.She is also a Senior Fellow for Yaqeen Institute and the Institute of Social Policy and Understanding. Prior to studying medicine, she pursued classical Islamic studies in Damascus, Syria, and holds certifications (ijaza) in the Qur’an, Islamic Law, and other branches of the Islamic Sciences. Women in Business Impact Lab (WBIL) Podcast Women in Business Impact Lab Maximize your leadership potential and professional advancement and be inspired by the Women in Business Impact Lab Podcast! We’re your source for personal, professional, and #OrganizationalGrowth and development from a women-in-business perspective. We share our own original #Research, explore #IndustryTrends and #WorkforceTrends, and interview female executives, allies and thought leaders from across the globe. Join us for practitioner-oriented content around all things #WomeninBusiness, #LeadershipChallenges, #TalentManagement, #OrganizationalDevelopment, #ChangeManagement, and #Diversity Malantau la Stono GreatOwl 2025 EP. Escape the lab: enter the forest.

Frequently Asked Questions

How long is this episode of RevOps Lab?

This episode is 40 minutes long.

When was this RevOps Lab episode published?

This episode was published on January 9, 2024.

What is this episode about?

In today's episode, you’ll learn everything you need to know about Customer Success Ops. You’ll get insights in the measurability, the roadmap and the work with customers - including helpful tips about who is a good customer and who is not. What...

Can I download this RevOps Lab episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.