#11 - Evan Richardson
from So You Want To Be A Contractor? Hosted by Mike Fisher
My guest on this episode is Evan Richardson. As president of Reaume Richardson, Evan is working to build a company that is so well known for its quality work and customer service, that they one day usurp the need for bidding on jobs. Reaume Richardson takes a customer experience approach to commercial contracting and never loses sight of the big picture in the midst of the minutiae. 00:00 - Intro 01:07 - How Evan got started in the construction industry 06:07 - The effectiveness of higher education for the construction industry How communications courses prepare you for the corporate world. Hands-on learning to make you effective as a manager. 16:07 - Using subcontractors Action After Review and improving the process 20:00 - The challenges of running a construction company 24:36 - Generating new business via word of mouth Managing the customer experience Managing change requests 33:04 - Implementing technology to the benefit of their company and overcoming technology’s hurdles. 44:48 - The future of Reaume Richardson 49:19 - Outro
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