11 - Steve Glenn | Mighty Process Server

In this episode of Process Server Daily, veteran process server Steve Glenn shares his journey from serving papers with his wife to leading multiple companies and mentoring others in the field. He reveals practical tips on handling deceitful serves, mastering customer service, and running a successful business with integrity. Steve emphasizes preparation, mentorship, and professionalism as keys to longevity in the industry, reminding listeners that success comes from hard work, honesty, and doing what you love. 00:00 — Introduction to Process Server Daily 00:21 — Meet Steve Glenn + how he got started 02:10 — Early field frustrations and people lying 04:40 — Turning negative experiences into serving techniques 06:40 — Reading body language, questions, and ID tactics 09:20 — Why preparation is the key to success 11:20 — Greatest experience: mentoring others 13:30 — Customer service, affidavits, and the "wow factor" 16:00 — Growing multiple companies and scaling long-term 18:50 — Professional vs hobby process servers 21:10 — Favorite skip-trace mindset (art vs science) 22:40 — Defense philosophy: serve and leave 24:00 — Book recommendation: Unlimited Power 26:10 — Advice from his mother that shaped his career 27:50 — Building and leading a process server association 30:40 — Why mentorship accelerates success 33:30 — Final advice for struggling or new servers 35:20 — How to connect with Steve Glenn