110 | Classroom to Call Center: Angie Snow on Training CSRs & Building a Sellable Business

Show InformationEpisode Number: 110Date: October 13, 2025Duration: 35:02Host Contact InformationHost: Justin DeeseWebsite: JustinDeese.comContact: [email protected] Contact InformationGuest: Angie SnowCompany: ServiceTitan (Industry Advisor); Co-founder, Snow Business CoachingGuest Website: ServiceTitan.com | (YouTube) ServiceTitan channel for CSR trainingGift to listeners: Save on the CSR Academy Live (Oct 16–17, Utah) with code FRIEND at CSRAcademy.comSummaryAngie Snow shares the real story behind her 2007 leap into HVAC, growing a husband-and-wife shop with four techs into a valuable, sellable company—then moving into coaching and her role as an Industry Advisor at ServiceTitan. We dig into the playbook: peer groups (Service Nation), hiring targeted coaches, embracing data (and why switching to ServiceTitan was a revenue inflection point), branding for exit, and implementing relentlessly. Angie also breaks down today’s hot topics—voice agents, AI-assisted dispatching, and practical ways owners can upskill CSRs and dispatchers to boost booking rates and revenue without losing the human touch.TakeawaysImplementation beats information: There’s no silver bullet—do the work you learn at events and from mentors.Invest in data: Moving to robust reporting changed decisions and growth trajectory.Train the front line: CSRs/dispatchers are the first impression; equip them and turnover drops while booking rate rises.Brand for the future: Build an asset that’s transferable (not personality-dependent) to maximize exit value.Adopt AI as a tool: AI can supercharge routing, reporting, and call support—freeing humans for higher-value work.Find your people: Best-practice groups and coaches accelerate every phase of growth.Chapters00:00 Welcome + why Angie’s story matters02:35 Angie’s start in the trades & early realities of ownership06:39 Building teams: service, install, maintenance—plus early mistakes09:33 Mentors, Alliance groups, and hiring specialty coaches14:21 Implementation > information (how to actually execute)15:29 Pivot to coaching; launching Snow Business Coaching19:20 Selling the company & life after exit22:41 Data as rocket fuel: reporting, reviews, and why they switched software25:49 Servant leadership & the ServiceTitan IPO moment26:31 CSR/Dispatcher community: monthly Lunch & Learns + free resources33:00 AI in the trades: dispatching, voice agents, and practical adoption34:08 CSR Academy Live (Oct 16–17): what attendees will learn34:48 Final advice: stay on the edge of innovationKeywords#FreedomBlueprintPodcast #JustinDeese #AngieSnow #HomeService #HVAC #Plumbing #Electrical #GarageDoor #ServiceTitan #CSRTraining #Dispatcher #CallCenter #BookingRate #BusinessGrowth #WomenInHVAC #AI #VoiceAgents #Implementation #ServiceNation #Pantheon #Entrepreneurship #Leadership #Branding #ExitPlanning #Reviews #DataDrivenTradesMentioned in this episode:Homeservicehoorah.com