#111 - Creating Exceptional Customer Experiences Through E2E Visibility with Bjoern Kirchner

Bjoern Neal Kirchner is the Corporate VP of Global Supply Chain Adhesive Technologies at Henkel. Bjoern has over 20 years of experience in logistics and supply chain management. Prior to Henkel, Bjoern spent 11 years at BASF, where he held various logistics and supply chain management positions. In 2015 he took up a role at the Hartmann Group as the VP of Supply Chain Management. Bjoern's specialisms include business process optimization, organisational transformation projects, and building high-performing teams. On this week's episode Bjoern and Maria discuss:  The barriers to obtaining the level of visibility required to serve modern-day customers.  The barriers to gaining an end-to-end view of your supply chains. The role customer segmentation plays in reaping the benefits of it. Make sure to like and subscribe to Transform Talks to never miss the supply chain conversations that matter. New episodes are released every Wednesday. ↓ Bjoern Neal Kirchner ↓ https://www.linkedin.com/in/bjoern-neal-kirchner-816b65/ ↓ FOLLOW US ON LINKEDIN ↓ Maria Villablanca (Host) https://www.linkedin.com/in/mariavillablanca/ Transform Talks  https://www.linkedin.com/showcase/transform-talks/ ↓ FIND US ONLINE ↓ https://futureinsights.org/ https://futureinsights.org/transform-talks/ Get more on-demand supply chain content https://sctvplus.com/pages/sctv-individual Apply to be a guest on the show https://futureinsights.org/speaker-form/ Apply be a sponsor on the show https://futureinsights.org/sponsor-form/