[111] High Performing in Hospitality with General Manager Rebecca Thorn | Hotel Indigo, Tokyo Shibuya

"I have a voice and it can be loud, so for me I have this responsibility to use that voice for to pave the way for other people" - Rebecca Thorn, General Manager at Hotel Indigo Tokyo Shibuya. Rebecca, a hospitality industry expert & general manager at Hotel Indigo Tokyo Shibuya, joins us on Tall Poppy Talk to share her journey from New Zealand to Fiji to Australia and now Japan, discussing the cultural nuances of hospitality, her leadership style, and the importance of creating unique guest experiences that reflect local culture. She emphasizes the significance of teamwork, diversity, and the emotional connections formed through hospitality. Emphasizing the importance of empowerment, mentorship, and diversity - Rebecca discusses the challenges of building a hotel from scratch, navigating tall poppy syndrome, and the significance of supporting others in their careers. Lots of really cool industry insights & inspiring moments, a big thank you to Rebecca! Listen to the full interview on Spotify, iHeart Radio, or Apple Podcasts. #hospitality #tokyo #shibuya #general #manager #industry #expert #hotel #newzealand #aotearoa #podcast #mentalperformance #tallpoppytalk #mentalhealthmatters #quote #fyp