#111: The Clinic With No Turnover: Using Culture, Clarity, and Connection (Ft. Michael Silva and Jason Collin)

Too many owners believe higher pay is the only retention tool. But the truth? Recognition, clarity, and connection often drive loyalty far more than compensation.In this episode of Strata Stories, guest host Michael Silva sits down with Jason Collin, owner of PT Revolution, to dig into:1. Why culture and recognition outpace pay when it comes to retention2. The Three Cs every leader should master: clarity, connection, communication3. Striking the right balance between authenticity and professionalism online4. How burnout creeps into private practice—and what to do about it5. Where AI fits in: streamlining documentation without losing the human touchStrata Stories are conversations between Strata's CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!If you'd like to learn more about Strata EMR & Billing and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with our team!If you have any questions, send us a note [email protected].