EPISODE · Oct 10, 2025 · 44 MIN

112. Modern Support at Scale

from TECHtonic: Trends in Technology and Services

In this episode of TECHtonic, TSIA’s Executive Director and EVP Thomas Lah sits down with Alex Console, SVP of Global Support Services at Teradata, to explore what it takes to support one of the most complex customer environments in the tech industry. From hybrid deployments and legacy systems to cutting-edge AI integration, Console shares how Teradata is redefining customer support as a strategic driver of value—not just a safety net.Listeners will hear how Console’s team uses telemetry, observability, and AI-driven automation to ensure availability, optimize performance, and deliver measurable customer outcomes. The conversation also dives into structured problem-solving, predictive analytics, and the evolving role of support in the age of AI.Whether you’re reimagining your support operations or driving next-level customer value, this episode is packed with insights to guide your journey.

What this episode covers

In this episode of TECHtonic, TSIA’s Thomas Lah talks with Teradata’s Alex Console about how his team is transforming enterprise support through AI, automation, and data-driven strategies to deliver always-on availability, measurable value, and a smarter customer experience.

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112. Modern Support at Scale

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This episode is 44 minutes long.

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This episode was published on October 10, 2025.

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