113. What AI-Native Startups Teach Us About Enterprise Evolution

from TECHtonic: Trends in Technology and Services

In this episode of TECHtonic, host Thomas Lah, Executive Director of TSIA, speaks to Doug Duker, Global Leader of Customer Success at You.com, to unpack what truly sets AI-native startups apart from traditional SaaS companies. Doug shares how You.com evolved from a consumer search product into an enterprise-focused AI platform—emphasizing data security, multi-model agility, hallucination control, and personalized AI training for knowledge workers.Together, they dive into the massive transformation facing today’s businesses: how to close the “last mile” of AI adoption, re-skill workforces, measure ROI, and redefine the role of customer success in an AI-first world. It’s a candid look at how AI-native startups are reshaping what enterprise success means in the digital era.

What this episode covers

Host Thomas Lah and You.com’s Doug Duker explore how AI-native startups are redefining enterprise software through secure, multi-model platforms, personalized training, and a new approach to customer success in the age of artificial intelligence.

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113. What AI-Native Startups Teach Us About Enterprise Evolution

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This episode is 45 minutes long.

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This episode was published on October 24, 2025.

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