114. Are you selling cupcakes with no icing?

In today’s episode I share with you a real gap in strategy that I see consistently in the digital space (which I also think is relevant for physical bricks and mortar businesses, too) which is DELIVERING really epic client experiences. The way I see it, there’s no point in creating a life changing program for your clients and setting up the systems so they can learn from you, if you don’t then create the right energetic conditions for that work to be fully integrated.This is what we cover in DELIVER, the fifth and final program inside NEON.It’s where we create:💥 capacity to hold impeccable space💥 safety to go deep and truly ‘do the work’💥 world class client experiencesBecause when we deliver a truly elevated experience at every touch point, our clients will want to work with us again and again.What we’re most proud of at Team JJ is our incredible retention rates. A whopping 70% of our clients have been in our world for quite a while and many of them ascend into different offers in our product suite - that’s compared to an average industry standard of around 50%.In fact, there’s research to suggest that gaining a new customer is anywhere from 5 to 25 times more expensive than retaining an existing one What’s more, increasing your customer retention rates by 5% can actually increase your profits by 25% to 95%! In this episode I share 3 ways you can improve the delivery of your experiences. Send me a DM if you want to connect about Neon (or anything) or tag me @jazzejervis_ with your episode takeaways. LINKS:Neon Podcast: https://podcasts.apple.com/us/podcast/a-behind-the-scenes-look-at-my-new-program-neon-and/id1498635224?i=1000565664581 Neon sales page: https://www.jazzejervis.com.au/neonInstagram Live with Paula - https://www.instagram.com/p/CfGD0kRli5C/Where to Find Jazze:Website:    https://www.jazzejervis.com.auInstagram:     @jazzejervis_Facebook:     https://www.facebook.com/jazzejervisnwmJoin my weekly musings Join Neon: https://www.jazzejervis.com.au/neon