114. People-First Leadership That Drives Growth with Former CEO of H&M South Africa, Caroline Nelson

Caroline is a firm believer that great businesses are built by great people. In this episode of Marketing Masterclasses, Caroline sits down with Declan to unpack what people-first leadership really looks like at scale.She dives into the balance between strategy and culture, why narrowing down the tools your team actually values matters more than chasing trends, and how embedding corporate responsibility into business operations creates lasting impact.