115 stores and coffee at 30,000feet; Bootlegger's Playbook for Dominating the Category episode artwork

EPISODE · Apr 15, 2026 · 49 MIN

115 stores and coffee at 30,000feet; Bootlegger's Playbook for Dominating the Category

from Scratch: CMO Interviews · host Viren Samani, Marketing, branding, challenger, interview, Eric Fulwiler, rival, Scratch podcast, Wearerival, marketing podcast, startup marketing, marketing news, marketing news roundtable, e-commerce, Data, coffee, South Africa, Miguel Netto

Miguel gets into the brand discipline behind the growth. Why Bootlegger turned down trends their own customers were asking for. How a year of navigating aviation regulations put their coffee at 30,000 feet. What drove the decision to strip the brand back to a gold dot. And why consistency, not innovation, is the framework that keeps them relevant while competitors slip. For CMOs navigating saturated categories and the pressure to chase every trend, Miguel's approach is a useful counterweight. Bootlegger doesn't follow. It holds the line, makes two or three big plays a year, and backs quality at every touchpoint from the roastery to the runway. The result is a brand that's grown faster by doing less. Sharp, honest, and packed with thinking you can actually use. If you're building a brand in a crowded category and trying to scale without giving ground, this one's for you. Watch the video version of this podcast on Youtube - ▶️: https://youtu.be/MXCBY5Xkgto 🖊️Mentioned in the show: Tashers Seattle Mugg & Bean FlySafair Black Coffee Scratch is a production of Rival, a marketing innovation consultancy that develops strategies and capabilities that help businesses grow faster. Scratch is hosted by Viren Samani, and he’s joined by Miguel Netto of Bootlegger in this episode. Find Rival online at www.wearerival.com, LinkedIn Find Viren on Linkedin  Find Miguel on Linkedin Say hi at [email protected], we’d love to hear from you. Rival is a marketing consultancy for brands that want to challenge convention in their category. We’re on a mission to understand what challenger brands do differently to grow in categories that are being disrupted, and use a challenger playbook to deliver outsized impact through an integrated, tech-enabled approach. Past guests include CMOs from Mastercard, GE, Shell, Hyperloop, Adobe, PepsiCo, and Papa Johns.If you’re interested in learning more about marketing from successful CMOs, we compiled a list of the top 5 CMO podcasts to listen to in 2024; check it out here 🔗  https://www.wearerival.com/content-hub-articles/cmo-podcasts-you-cannot-afford-to-miss-in-2024

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In this episode of Scratch, Viren speaks with Miguel Netto, Head of Marketing at Bootlegger, to find out how a Cape Town coffee brand built on a James Dean persona has grown to 115 stores, a FlySafair partnership, and one of South Africa's most distinctive challenger identities without compromising what made it worth following in the first place.

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115 stores and coffee at 30,000feet; Bootlegger's Playbook for Dominating the Category

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