1154. A Day in the Life of a Law Enforcement Officer, with Maria Yturria

Captain Maria Yturria, since the original recording of this episode, has been named Deputy Chief of the Professional Development Unit of the Richmond County Police Department. She is an FBI National Academy graduate. She has been in law enforcement since 2003, before that serving in the U.S. Army. Her assignments have included uniform patrol deputy, investigator, victim services, and Public Information Officer for the Richland County Sheriff's Department (RCSD). She has served on the Deputy Advisory Council and been the team leader of the Crisis Management Team. Maria has worked with federal, state, and local agencies on illegal immigration, drug prevention and human trafficking. Her certifications include Hostage/Crisis Negotiator, Statewide Peer Support Team Leader, Self Defense Instructor and board member for the AUSA SC Palmetto Chapter. She's received numerous awards throughout her career. "I think that, number one, we are in a customer service role. Over 95% of our interaction with people requires the highest possible communications skills. That's what you're there for. You're there to communicate and find out what they're scared of, what they need, what their wants are, what their likes are, how you can help them. But without being able to communicate, how do you connect with people? This is foundational to our occupation."