How CSMs Stay Strategic in the AI Era - with Chad Horenfeldt

AI is taking over more Customer Success administration, reporting and repetitive account work. That creates an opportunity for CSMs but it also raises expectations. Staying busy is no longer the same as being strategic. Chad Horenfeldt joins us to explore how CSMs can remain relevant and commercially valuable as AI changes the role. You will learn what separates a strategic CSM from a reactive one, why product usage is not the same as customer value and how to move conversations towards measurable customer outcomes. We also discuss executive engagement, business value and where AI should support rather than replace CSM judgement. Connect with Chad: https://www.linkedin.com/in/chadhorenfeldt/ 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn