#116 - How to measure customer experience in the equipment rental industry

During this podcast episode we dive into how you can start to measure the effectiveness of customer experience within the equipment rental industry.This podcast episode was sponsored by Blue Diamond & Net Zero EquipmentLearn about how Blue Diamond & Net Zero Equipment is powering a cleaner future through their zero-emission power equipment for a net zero future at https://www.bluedm.com.au/net-zero-equipment/The Hire & Rental Industry Association (HRIA) promotes hire as the preferred choice for Australian business and consumers through supporting members, hire businesses, developing people and growing the industry. Celebrating our 50th anniversary in 2018, the HRIA continues to be a powerful voice for the hire industry in Australia, providing direction and support to enhance the success and safety of hire businesses in Australia.PODCAST INFO:Podcast website: https://www.therentaljournal.com/podcast-episodesApple Podcasts: https://podcasts.apple.com/au/podcast/the-rental-journal-podcast/id1529824111Spotify: https://open.spotify.com/show/1EhZH7P39tgHJpmAyaF1He?si=xDVjELiFTqSX_u8fwbV5Uw&nd=1Email: [email protected]:LinkedIn: https://www.linkedin.com/company/the-rental-journalInstagram: https://www.instagram.com/therentaljournalpodcast