Why AI Is Putting SaaS Retention Under Pressure - with Josh Schachter

AI is changing customer expectations, increasing build-versus-buy pressure and making it easier for buyers to question whether a SaaS product still provides enough value. At the same time, CFO scrutiny is making every renewal harder to defend. Weak customer value is now showing up as churn and pressure on GRR. Josh Schachter, SVP of AI Strategy and Market Development at Gainsight, joins us to explore what is really threatening SaaS retention. You will learn how AI is changing renewal conversations, why customer value must be made more visible and what Customer Success teams need to do differently to protect retention. We also discuss churn risk, commercial relevance and how SaaS leaders can improve value proof in the AI era. Connect with Josh: https://www.linkedin.com/in/jschachter/ 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn