118: Alison Wood Brooks — Make Great Conversations Easy with Proven Strategies from Harvard Expert

Subscribe to the Intentional Letter (my weekly newsletter): https://courses.calwalters.me/signup Watch this on YouTube: https://youtu.be/DHP2Eahxjm0 Alison Wood Brooks is the O'Brien Associate Professor of Business Administration and Hellman Faculty Fellow at the Harvard Business School. She teaches an award-winning course in the MBA curriculum called "TALK." Recently named a Best 40-Under-40 Business School Professor by Poets & Quants, her book TALK: The Science of Conversation and the Art of Being Ourselves will be published by Crown (Penguin Random House) in January 2025. Her research on the science of conversation has been published in prestigious academic journals, including the Proceedings of the National Academy of Sciences, the Journal of Personality and Social Psychology, and Psychological Science, as well as in popular media outlets such as The Wall Street Journal, Forbes, The New York Times, Scientific American, and Harvard Business Review. Professor Brooks holds a Ph.D. in Decision Processes from The Wharton School at the University of Pennsylvania and bachelor's degree in Psychology and Finance from Princeton University. In this engaging conversation, Alison Wood Brooks, a Harvard Business School professor, shares insights from her research on the art and science of conversation. She discusses the importance of effective communication, the unique perspective gained from being an identical twin, and the value of teaching conversation skills to leaders. The discussion covers various aspects of conversation, including the significance of preparation, understanding conversational goals, and the framework for successful interactions. Listeners are encouraged to reflect on their own conversational practices and consider how they can improve their communication skills. In this conversation, the speakers delve into the intricacies of effective communication, emphasizing the cognitive load involved in conversations, the importance of preparation, and the power of follow-up questions. They discuss strategies for topic switching and ending conversations gracefully, the significance of asking questions, and the art of active listening. The conversation also highlights the role of levity in maintaining engagement and the need for self-compassion in navigating social interactions.