118 - Why do we keep getting communication so wrong?

Did you know that, according to a Forbes (March 2023), only about a third of companies believe they communicate effectively?   In this episode, Rob and Ricky dive into the complex realm of communication, a skill so integral yet so frequently misinterpreted. They explore why most companies fail to communicate effectively and share some of the stumbling blocks hindering effective communication.  Consider this, when one individual errs, does everyone else receive a blanket message? We know this is not the best approach, so why does this keep happening? Ricky and Rob also delve into the human side of miscommunication.  Our emotions, ever a double-edged sword, often weave themselves seamlessly into our dialogues, clouding judgment and disrupting clear exchanges. Then there are assumptions – we all make them, but at what cost? Plus, we discuss the dangerous 'dance of ambiguity', where leaving things open to interpretation can spell disaster.