1184. #TFCP - LIVE From SPI Rendezvous!

Today, we're live with SPI Logistics' Cristine Sills, Navneet Johal, and Shivrani Narayan, who are talking about claims handling, professionalism, fraud prevention, and carrier verification! Guests discuss how the SPI team manages complex claim issues to prevent escalation and safeguard agents from costly errors and potential disputes, uphold SPI's reputation, counter identity theft, and update their due diligence process!   About Cristine Sills, Navneet Johal, and Shivrani Narayan Manager of Client Services, Cristine Sills has been employed at SPI Logistics since January 2003. Cristine started her journey with SPI as an Accounts Receivable Supervisor.  Throughout her tenure, she has acquired diverse skills by cross-training in Accounts Payable, Accounts Receivable, and the Client Care Services department. This comprehensive knowledge has provided her with a unique vantage point on the company's operations, enabling her to contribute to the creation and development of a more integrated learning experience for the employees and independent business owners.  Manager of People and Culture, Navneet Johal has been a part of SPI Logistics since June 2023. In her role, she works collaboratively with her colleagues to ensure the highest level of service delivery to our esteemed agents. Her responsibilities encompass various aspects, including facilitating the smooth integration of new agent offices and their sub-reps, as well as configuring roles within the Salesforce Platform.  Operations Manager, Shivrani Narayan has been a part of SPI Logistics since July 2020. In her role, Shivrani is responsible for providing comprehensive training and support to our agents, particularly in utilizing our internal TMS system and addressing claims and insurance-related inquiries. With her expertise in claims management, Shivrani offers invaluable guidance on carrier vetting, emphasizing key factors to consider and warning signs to be cautious of.    Connect with SPI Phone: 866-744-7774   📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎 🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!   🤝 Shoutout to my sponsors!👇 Denim | https://info.denim.com/chrisjolly   SPI Logistics | https://spi3pl.com/  Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly Revenova | https://revenova.com/freightcoach/   🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.    To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.   🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇 ▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw 📷 https://www.instagram.com/thefreightcoach/  🕊️ https://twitter.com/thefr8coach  💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/