119. Customer Experience. Old Principles Still Apply.

Today, we’re diving into a space that affects every product we use, every service we interact with, and, whether we realize it or not, every decision we make as consumers: customer experience and user experience, or CX and UX.Joining me is Dante Vono, a seasoned leader in the CX/UX space with a unique background that bridges business strategy, design thinking, and emerging technologies. With a career that spans pivotal roles in both consulting and in-house innovation teams, Dante has spent years helping companies rethink how they engage with customers, from first interaction to long-term loyalty.In this episode, we’ll talk about:- what CX and UX actually mean in practice, - why they’re more critical than ever, - how the field has evolved over the past two decades, and where it’s headed next. Dante will also share personal milestones from his career journey, offer advice to those breaking into the field, and, on a lighter note, what he enjoys when he’s not shaping the future of digital experiences.Enjoy!