EPISODE · May 3, 2017 · 33 MIN
119: Simon Blair: I was spit thrown into the deep end
from Fast Leader Show | Customer Experience Leadership
Simon Blair was a new call center team leader and instructed to increase sales by 400%. But as the new kid on the block he inherited the old school long-term employees that were resistant to change. After months of trying different tactics and failing time and again he finally found out how to get over the hump.
What this episode covers
Simon Blair was a new call center team leader and instructed to increase sales by 400%. But as the new kid on the block he inherited the old school long-term employees that were resistant to change. After months of trying different tactics and failing time and again he finally found out how to get over the hump.
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119: Simon Blair: I was spit thrown into the deep end
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