119: The Five Stages Of Travel, Part 4

What this episode covers

Stage four is experiencing. This is when your customer takes part in your product, activity and experience. This is when they should be enjoying once-in-a-lifetime experiences. Witnessing hidden gems and falling in love with a destination. No matter how well you have done everything up to this point, it will all fall down if you do not offer a seamless and first class service. Make sure you have all the elements in place to make your customers want to come back.

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