12/15/23 Part 2 - Santa Cruz Metro Board Meeting

121523 Part 2 - Santa Cruz Metro Board Meeting - transcript summaryThis summary was generated with AI.The meeting involved CEO Tree, Chair Kalantari-Johnson, Directors Larry Pageler, Mike Rotkin, and Donna Lind, and others. They discussed some more details of the plan to hire a customer experience manager and a team to work closely with ambassadors.CEO Tree emphasized the need for quick hiring and mentioned an established relationship with the downtown association to facilitate the recruitment of ambassadors. These ambassadors are to be trained in understanding routes, timetables, and customer service skills. They'll be easily identifiable by their specific style of clothing at the temporary transit center.The aim is for these ambassadors to be proactive in assisting people, rather than passively waiting for inquiries.The discussion also touched on the integration of the downtown association's host program with this new initiative. CEO Tree highlighted the benefits of partnering with the association's host program to find suitable ambassadors, avoiding the need to hire temporary workers.Directors Rotkin and Lind raised points about the role of these ambassadors, clarifying that they are not meant for security but for providing information and assistance. CEO Tree confirmed that security presence will be increased separately and the ambassadors will have a distinct role from security personnel.The meeting concluded with a motion for approval, indicating progress and enthusiasm for the initiative.The SC Metro meeting agenda is here:https://scmtd.com/images/department/board/archive/agendas/2023/2023-12-15-BOD-Agenda.pdfThe video from communitytv.org was misclassified and put into the RTC's government on demand feed. They might change that. In the meantime the video is here:https://www.youtube.com/watch?v=m88rk0B-vVM&list=PLo9N9AsVOVvRZ52uJW8KW1xLX7iizMk85