#12 - Des Traynor, Co-Founder of Intercom

Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Des Traynor, Co-Founder of Intercom.What you’ll get out of this episode:AI-First Pivot: Intercom's rapid decision to embrace AI, starting with ChatGPT's release, and integrating human augmentation features into their customer service platform.Finn’s Development: How Intercom’s AI chatbot, Finn, has answered 15 million customer queries, improving response times and user satisfaction.Human-AI Balance: Des emphasizes the importance of seamless handovers between AI and human agents, preventing customer frustration.Future of AI: Des predicts software development and industries requiring extensive research, like law and medicine, will undergo major AI-driven disruptions.Trust in AI: Intercom focuses on maintaining trust by avoiding AI hallucinations and ensuring the bot provides reliable, fact-based answers.To Learn More About Intercom:Website https://www.intercom.com/LinkedIn https://www.linkedin.com/company/intercom/ Guest's Socials:LinkedIn https://www.linkedin.com/in/destraynor/ Show and Host's Socials:Slice of TechnologyLinkedIn: https://www.linkedin.com/company/slice-of-technology/Jared S TaylorLinkedIn: https://www.linkedin.com/in/jaredstaylor/Slice of Technology is produced by Slice of Media, Inc.