12: How to Boost Employee Retention in High-Turnover Sectors with Rob Dwyer

In this episode of State of Work Today, host Tim Glowa is joined by Rob Dwyer, VP of Customer Engagement at Happy2 and host of the NextInQ podcast, for a deep dive into managing employee engagement in high-turnover industries. Rob shares his extensive experience in call center operations and reveals how AI-driven solutions are transforming employee training, engagement, and retention. They explore the challenges faced by frontline managers, the critical need for effective coaching, and how technology can enhance organizational culture—even in remote settings. Join us for actionable strategies to improve workplace dynamics and drive success across any high-turnover environment. Listen now to explore how the right leadership and AI tools can revolutionize employee engagement Learn more about your ad choices. Visit podcastchoices.com/adchoices