#120 - Entering a New Era

Wishing a warm welcome back and a heartfelt congratulations to Spencer and John; the first for returning to the show as guests, the second for gaining ownership of Pacific Lamp and Supply. In this chat we dig into how job title changes aren’t really changing their responsibilities or relationship with each other.After that we get into changing times, growing into online sales interactions and keeping up the human-to-human facets of business-to-business operations. Our chat get into rising acquisition costs and the end of MROs, the future of group re-fixturing and whether that means anything for the environment, and warranty frictions between customers, manufacturers, rep agencies and the distributor. The conversation closes out on a discussion on the value of NAILD.