120 - Jeff Morgan and Kristi Burgess, JL Morgan and Associates

from The Healthcare Badlands Podcast · host Tom McDougal, CEO Badlands LLC

Jeff Morgan and Kristi Burgess of JL Morgan and Associates join the latest episode of The Healthcare Badlands Podcast todiscuss the value of patient communication and assessment post discharge from hospitals and other healthcare organizations. More importantly, they focus on the improvements in quality and patient satisfaction in service to these same organizations. They also tackle the topic of what is the best method for higher scores - internal or outsource, and paper versus phone surveys.

Episode metadata supplied by the publisher feed · Published Sep 15, 2025

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120 - Jeff Morgan and Kristi Burgess, JL Morgan and Associates

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