EPISODE · May 27, 2019 · 24 MIN
#120 Sephora’s winning customer experience formula
from Retail Gets Real
“Stores are a powerful way to bring experiences to life for people,” says Sephora EVP of Omni Retail Mary Beth Laughton. In this episode, Laughton describes how to look at the customer journey holistically and create a seamless shopping experience — whether in-store or online — through the expertise of beauty advisors, tech that solves a pain point and no-hitch transactions. Learn more at retailgetsreal.com.
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#120 Sephora’s winning customer experience formula
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