120: You're Only As Good As Your People: Jim Caruso from Ottawa Dental Lab

When a non-dental individual thinks of Ottawa, Illinois, they probably think of 4H and quilt shows. (Two things on the town's main page). But if they ever hear this episode they will know that a great dental lab started in this small town and has grown to be well respected in the area and in our industry. Jim Caruso's grandfather opened Ottawa Dental Lab back in the 30's and now the operation is 4 labs in 2 states. Jim talks about coming into the family business, the logistics of running drivers over 5,000 miles a day, life during COVID, and creating a culture that encourages technicians to succeed. Go Fleet Cal-Lab Kettenbach is a company that wants to partner with your lab to make sure you are getting the impressions you need. You know dental offices often ask dental labs what they recommend for impression material. Tell them with confidence a material that backed with amazing customer service and proven results. Give them a call at 877-532-2123 and mention the code Dental Lab Podcast 25 to get 25% off your orderSpecial Guest: Jim Caruso.