121. How Retailers Can Deal with "Haters"

Has one of your friends, loved ones, or acquaintances ever said, "how's that little store of yours doing?" These comments—intentionally or unintentionally!—can come across as condescending or demeaning. And they don't just come from people we know. Sometimes the comments we get from strangers on the internet can feel pointed, too!  While we can't control what other people say about our retail stores, we CAN manage how we think about their comments. Listen in to learn my 3-step process for dealing with negative comments. For show notes, visit https://www.savvyshopkeeper.com/episode121. Learn more about Kathy Cruz and Savvy Shopkeeper at Savvy Shopkeeper Follow Kathy on Instagram (@savvyshopkeeper)