122: Claire Brooks: I wasn’t culturally understanding

What this episode covers

Claire Brooks moved to Detroit, Michigan and found a senior role with an advertising agency. During her first meeting, she met with the brand manager for an American car brand and she began to mixing up the names of car parts. After a moment, the brand manager asked ask what was she talking about. Claire, felt she failed with her attempt to impress. Listen how she turned this moment into a global empathy opportunity.

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Frequently Asked Questions

How long is this episode of Fast Leader Show | Customer Experience Leadership?

This episode is 27 minutes long.

When was this Fast Leader Show | Customer Experience Leadership episode published?

This episode was published on May 24, 2017.

What is this episode about?

Claire Brooks moved to Detroit, Michigan and found a senior role with an advertising agency. During her first meeting, she met with the brand manager for an American car brand and she began to mixing up the names of car parts. After a moment, the...

Can I download this Fast Leader Show | Customer Experience Leadership episode?

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