123: How Getting On the Spot Customer Feedback Can Improve Your Restaurant

Getting timely customer feedback is so crucial. It can also be critical to customer recovery. Especially if it heads off a negative social review -- that's a big time save. In this episode I'm joined by my co-host Roger Beaudoin of Restaurant Rockstars and our guest Matt Selbie, President & founder of Opiniator, which offers immediate customer feedback by mobile phone. Join us as we talk through a lot of key customer service elements -- there are a lot of service nuggets in this episode -- don't miss it! Learn more at https://www.opiniator.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.