123: Ilene Marcus: I had to cross a picket line

from Fast Leader Show | Customer Experience Leadership

Ilene Marcus was a manager in a large bureaucracy that had a cost of living dispute with its labor union. The workers went on strike and Ilene needed to go to work. As she planned to cross the picket line, she worried about the confrontation and what would happen. But as she walked towards the picket line, she knew exactly what she needed to do. Listen to what Ilene did to get over the hump.

Episode metadata supplied by the publisher feed · Published May 31, 2017

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123: Ilene Marcus: I had to cross a picket line

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