123: Ilene Marcus: I had to cross a picket line

What this episode covers

Ilene Marcus was a manager in a large bureaucracy that had a cost of living dispute with its labor union. The workers went on strike and Ilene needed to go to work. As she planned to cross the picket line, she worried about the confrontation and what would happen. But as she walked towards the picket line, she knew exactly what she needed to do. Listen to what Ilene did to get over the hump.

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Frequently Asked Questions

How long is this episode of Fast Leader Show | Customer Experience Leadership?

This episode is 26 minutes long.

When was this Fast Leader Show | Customer Experience Leadership episode published?

This episode was published on May 31, 2017.

What is this episode about?

Ilene Marcus was a manager in a large bureaucracy that had a cost of living dispute with its labor union. The workers went on strike and Ilene needed to go to work. As she planned to cross the picket line, she worried about the confrontation and...

Can I download this Fast Leader Show | Customer Experience Leadership episode?

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