125: How Environment Impacts Experience

Adam and Jeannie discuss how the Cleveland Clinic uses environmental design as an integral part of the experience. Environmental design: An integral part of the experience The Cleveland clinic is world renowned as a pioneer in improving the patient experience. But aside from focusing on patient empathy and access, they are also using art and design to help create an environment that’s conducive to the experience they want to deliver. In this episode, Jeannie and Adam share observations from their visits to the Cleveland Clinic, and how they use structural and artistic elements to create a feeling of tranquility and well-being. How does the environment you create impact the experiences you deliver? Related Content 360Connext™ post, The Intentionality of Patient Empathy Episode 098: Brian Solis, Where Business Meets Design Episode 121: CXPA Live, Healthcare Experience Observations Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com. Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices