126. Live from the 2026 TSIA Board Summit: Executive Leaders Debate the Future of Services

Recorded live at the May 2026 TSIA Board Summit, this executive panel brings together technology and services leaders to explore how AI is transforming the future of customer engagement, professional services, support, sales, and education services.Moderated by Thomas Lah and George Humphrey, the discussion dives into emerging business model trends shaping the technology industry, including forward-deployed engineers (FDEs), AI-native operating models, value realization frameworks, agentic workflows, outcome-based selling, and the evolving role of services organizations in driving revenue growth.Panelists Kusal DeSilva of AptEdge, Prasad Sular of Certinia, Shari Cravens of HPE Digital Experience, Usman Nasir of Salesforce, Fotini Costopoulos of ServiceNow, and Kurt Kuelz of Siemens Digital Industries Software share real-world examples of how leading organizations are restructuring around customer outcomes, why services teams are playing an increasingly strategic role in the sales cycle, and the evolving skills technology professionals will need to thrive in an AI-first economy.This candid, unscripted live discussion captures how leading companies are navigating one of the fastest technology shifts the services industry has ever experienced.