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EPISODE · Feb 18, 2020 · 5 MIN
128 - [MARKETING] A Good Apology Goes A Long Way
from Toolbox Talk · host Jon Dale
When you make a mistake do you apologise immediately? It can feel quite confronting, can't it? Sometimes we make excuses so as to not put the blame on us. But this could make things worse. Here's a story I have about a referral I gave to my client. There's an important lesson here...
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128 - [MARKETING] A Good Apology Goes A Long Way
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