129: Handling an Unhappy Client

Send Danise a Text Message.When building relationships with clients, one of the most important and difficult things to do is handle complaints properly. Here are tips to help turn a client’s negative experience into a positive one.Be in the MomentLet the client know you can sense they are disappointed with how the design is looking. Ask them to offer feedback to what is specifically the problem area. Handling the problem in the moment will increase the probability of satisfactionPractice Reflective ListeningAfter listening carefully to the client’s feedback, restate back to them what you heard to allow them a chance to make corrections to your listening skills. Be prepared to ask question to clarify any areas that have a lack of clarity.Position the FeedbackExpress appreciation for the client’s honesty, which will now allow you to meet their needs. Offer the option of making changes if possible, during the existing service or make plans for future satisfaction in the form of a return service, gift card or rescheduling with a different designerLearn From ExperienceMaking changes to gain client satisfaction provides a learning experience that will help build your professional listening and flexing skills.Are you a struggling salon owner?Do you feel like you want to work on your business, instead of in your business, but you don't know how to get out from behind-the-chair? Do you feel like you are doing your best just to hold it all together? Then our NEW  Roadmap for Salon Success is perfect for you! Get on our Waiting List Today!www.panacheandcompany.com________________________________Make sure to subscribe to our YouTube Channel as well!Visit my Amazon Store for all my favorite products!Instagram:  danisekeilitz  and panache_and_companyShop my favorite Eufora Products.