#129 Jan Carlzon (Kortversjon) - Konsernsjefen som endret SAS og ledelse for alltid

Jan Carlzon has for decades been a visionary in business and leadership; he emphasized the importance of the customer-oriented and employee-empowered company before anybody else. Still a popular speaker, an active investor and the author of the most successful Scandinavian management book to date by a CEO, he is still influencing people. When the management magazine Chef named the hundred most important events in Swedish management history, publication of Carlzon’s book Moments of Truth (1985) topped the list. It has been translated into 22 languages and is required reading in many companies.Follow Vonheim on Twitter and YouTube:YouTube: Christopher VonheimTwitter: @chrisvonheimThe BYNN LetterJoin The BYNN Letter to receive first hand insights from us: eepurl.com/htJXsTSponsorQuartr is the new way of doing company research. Their first mission is to enable access to conference calls, investor presentations, transcripts and earnings reports as frictionless as possible – straight to your pocket. Their second mission is to create a completely new way for companies to reach their investors, and vice versa - to change the way people look at Investor Relations. Our initial core product is now available for both iOS and Android, and stay tuned for additional features during the coming year. Quartr is 100% free, include companies from 12 markets today, and plan to add more during the year. Download the app here: https://quartr.se and follow them on twitter here.Support us on PatreonOver the last years we have tried to give our community the best possible content on business, investing and entrepreneurship. If you have enjoyed this free content over time and find it valuable, it would be amazing if you want to support us in making more in the future. Hosted on Acast. See acast.com/privacy for more information.